Change of mind 7 day no questions asked refund
If you change your mind for any reason, simply return your goods to the store of purchase (to our warehouse at Parkinson for online orders) in showroom condition with proof of purchase for a no questions asked refund. This policy does not apply to special orders or commercial orders.
Goods damaged in transit
If any goods arrive damaged when delivered, please contact Rice Furniture as soon as possible. Do not sign for your delivered goods if you are unhappy as signing for your goods signals you are satisfied with the condition. Rice Furniture will arrange to have the damaged items returned and either replaced or repaired. Damaged goods must be returned in the condition received by you with all original packaging.
Under the Competition and Consumer Act 2010 and under other consumer laws applying in each State and Territory, you have the right to have goods replaced, repaired or to receive a refund where:
- the goods are faulty
- the goods are wrongly described
- the goods are different from a sample shown to you; and/or
- the goods do not do what they are supposed to do.
These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by a manufacturer.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not your fault.
Consumer Guarantees do not apply where in Rice Furniture’s reasonable opinion the goods became unacceptable due to fair wear and tear, or the customer’s misuse, failure to use the goods in accordance with manufacturer's instructions, or failure to take reasonable care, or the product demonstrates intrinsic characters (as seen with our display items in-store) which is what makes our products unique.
Refunds will be processed by Rice Furniture’s head office and will normally be processed within 3 working days.
This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws.